Terms & Conditions
Last updated: March 2026
1. General
These terms and conditions apply to all purchases made through kocoa.nl, operated by KOCOA. By placing an order, you agree to these terms. These terms are governed by Dutch law.
KOCOA
KVK: 68478054
BTW: NL005049408B95
Legmeerdijk 169D, 1432 KA Aalsmeer, Netherlands
Email: info@kocoa.nl
2. Products & Pricing
All prices are listed in EUR and include VAT. We reserve the right to modify prices without prior notice. Product descriptions and images are provided for informational purposes and may vary slightly from the actual product.
3. Orders & Payment
An order is confirmed once payment has been successfully processed. We accept iDEAL, PayPal, Bancontact and major credit/debit cards. Payment is processed securely through our payment provider, Mollie.
4. Delivery
We deliver to the Netherlands, Belgium and Luxembourg. Delivery times are estimates and are not guaranteed. Please refer to our Shipping & Returns page for detailed delivery information.
5. Right of Withdrawal
In accordance with EU Directive 2011/83/EU, you have the right to withdraw from your purchase within 14 days of the day you received the goods (or the last item, if you ordered multiple products in one order), without giving a reason.
To exercise this right, you must inform us of your decision before the withdrawal period expires. You may use the Model Withdrawal Form available on our Shipping & Returns page, or send a clear statement to returns@kocoa.nl.
Return shipping costs are the responsibility of the customer, except in the case of defective or incorrectly delivered products, in which case KOCOA will cover the return shipping costs.
Upon withdrawal, we will reimburse all payments received from you, including the cost of standard delivery (the cheapest delivery option available). If you chose a more expensive delivery method, we will only reimburse the cost of the cheapest standard delivery. Refunds are processed within 14 days of receiving the returned goods.
Products must be returned unused, in their original packaging, and in the same condition as received. Opened or used products cannot be returned for hygiene reasons, unless defective.
6. Liability
KOCOA shall not be liable for any indirect, incidental or consequential damages arising from the use of our products. Our products are cosmetic products and are not intended to diagnose, treat, cure or prevent any disease.
7. Intellectual Property
All content on kocoa.nl, including text, images, logos and designs, is the property of KOCOA and is protected by intellectual property laws. Reproduction without written permission is prohibited.
8. Contact
For questions about these terms, please contact us at legal@kocoa.nl.