Question 1

What is KOCOA?

Accepted Answer

KOCOA (Korean Cosmetics Atelier) is a curated K-beauty retailer based in the Netherlands. We select, import and deliver premium Korean skincare brands to Europe, starting with innerTIDE as our flagship brand.

Question 2

What is innerTIDE?

Accepted Answer

innerTIDE is our featured Korean skincare brand, specialising in exosome technology, skin barrier support and visible firmness. All innerTIDE products are formulated and manufactured in South Korea.

Question 3

Where are the products made?

Accepted Answer

All innerTIDE products are formulated and manufactured in South Korea, in facilities that meet international quality standards.

Question 4

Are your claims based on product testing?

Accepted Answer

All efficacy-related claims on our website are based on cosmetic-level assessments and are phrased in accordance with EU cosmetics regulations. We do not make medical or therapeutic claims.

Question 5

What kind of company is KOCOA?

Accepted Answer

KOCOA is a Dutch-registered company specialising in the curation and import of premium Korean skincare brands for the European market.

KOCOA — KVK 68478054 — BTW NL005049408B95
Legmeerdijk 169D, 1432 KA Aalsmeer, Netherlands

For inquiries, please contact us at info@kocoa.nl.

Question 6

Is innerTIDE suitable for sensitive skin?

Accepted Answer

Yes. All innerTIDE products are formulated with sensitive skin in mind. We offer fragrance-free options and prioritise barrier-supporting ingredients. We always recommend a patch test before first use.

Question 7

Are your products dermatologically tested?

Accepted Answer

Yes. All innerTIDE products undergo dermatological assessment for skin compatibility before reaching the market.

Question 8

Can I use innerTIDE with retinol or exfoliating acids?

Accepted Answer

Yes. innerTIDE products are designed to complement active-led routines. The barrier-supporting formulas can be used alongside retinol and exfoliating acids. We recommend applying innerTIDE products after actives to support skin comfort.

Question 9

Are the formulas fragranced?

Accepted Answer

Some products contain a very light, clean fragrance, while others are completely fragrance-free. Each product page clearly states the fragrance status.

Question 10

How should I build a routine with innerTIDE?

Accepted Answer

We recommend starting with the Bubble Essence as your all-in-one prep step, then treating with the Ampoule Set or Stretch Mask, and finishing with the Melting Powder Cream. Each product page includes specific routine guidance.

Question 11

Where can I find the full ingredient list?

Accepted Answer

The full INCI ingredient list is available on each product detail page under the 'Full ingredients' section. We are committed to complete transparency.

Question 12

Do you ship across Europe?

Accepted Answer

Yes, we ship to all EU countries. Delivery times vary by destination — typically 1-2 business days for the Netherlands and 3-10 business days for the rest of the EU.

Question 13

What is your returns policy?

Accepted Answer

We offer a 14-day return policy in accordance with EU consumer regulations. Products must be unused and in their original packaging. Please visit our Shipping & Returns page for full details.

Your Bag (0)

Frequently asked questions

About KOCOA

Products & Ingredients

Orders & Shipping