Privacy Policy

1. Who we are

KOCOA (“we”, “us”, “our”) operates kocoa.nl and the InnerTIDE brand. We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch and EU privacy laws.

2. What data we collect

We may collect the following personal data: name, email address, shipping address, payment information (processed securely via our payment provider), browsing behaviour on our website, and any information you provide when contacting us.

3. How we use your data

We use your data to process orders, provide customer support, send marketing communications (only with your consent), improve our website and services, and comply with legal obligations.

4. Your rights

Under the GDPR, you have the right to access, correct, delete, restrict processing, and port your personal data. You also have the right to withdraw consent and lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

5. Cookies

We use essential cookies to ensure our website functions correctly. We only use analytics and marketing cookies with your explicit consent. You can manage your cookie preferences at any time.

6. Contact

For any privacy-related questions, please contact us at privacy@kocoa.nl.